![]() Lowe’s website doesn’t provide details regarding defective tools, other than instructing customers to contact them via phone. If so, wouldn’t rejecting a reasonable refund request go against the spirit of Lowe’s Kobalt tools satisfaction guarantee? Let’s say you buy a Kobalt cordless power tool battery, open it, and find you’re not happy with the runtime and wish to buy a higher capacity battery.ĭoes Lowe’s policy mean you’re stuck with it, even if it’s a matter of customer satisfaction and not a product defect? Technically, that’s what it sounds like. ![]() So Lowe’s has a 90 Day “satisfaction guarantee” on Kobalt tools, but it only applies to new and unopened tools? Is it true that like new, but otherwise open items are not accepted? Their return policy seems rather vague here. I was just turned away from Lowe’s from returning some kobalt 24v batteries since I had opened the pack, same with a kobalt shop vac. I take this to mean that, even if it’s new and unused, there’s no a guarantee they’ll accept a return. But then they add it has to be new and unused, in most cases, with some exceptions possible. So if you’re not satisfied, “simply” return it. Some exceptions to the standard policy exist. Most new, unused merchandiseĬan be refunded or exchanged with proof of purchase within 90 days of the Merchandise to any Lowe’s store in the US. If you’re not completely satisfied with your Lowe’s purchase, simply return the Here is what Lowe’s says for their Kobalt tool brand: That tends to be standard for gas engine outdoor tools, but there’s no differentiation between gas, electric, or battery-powered. Must be returned within 30 days of receiving the product and must be unused and in original, unopened, undamaged, factory-sealed packaging. Here’s what Lowe’s says about most outdoor power equipment: This is similar to the wording in Home Depot’s Pro return policy. Most new, unused merchandise can be refunded or exchanged with receipt within 90 days of the original purchase date, unless noted in our Return Policy Exceptions. If you’re not completely satisfied with your Lowe’s purchase, simply return the merchandise to any Lowe’s store in the US. This is why you need to (re)familiarize yourself with their policies on occasion, to ensure there are no surprises. Policies can change and often have exclusions. If an order arrives damaged or incomplete or is in need of replacement parts, contact Pro Customer Support within 30 days of delivery for resolution.Ĭertain equipment, such as gas-powered outdoor tools, have a 30-day return period. Regarding damaged products, the PRO website says: So if you’re not happy, they’ll take a tool back. Most new, unopened merchandise sold by The Home Depot Pro can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions.Ĭurious, Home Depot’s website says most products can be returned, while the PRO site – which is the default for anyone logged in with a Pro Xtra account – says that returns must be new and unopened products. NO PROBLEM.įree, fast and easy returns to any store or online. BE 100% HAPPY WITH YOUR PURCHASE OR WE’LL TAKE IT BACK.
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